Matter Management is for Law Firms
The most progressive Legal functions are going a step further than Matter Management Systems and implementing Legal Service Management which has the business creating the “matter”.Read the article
Legal functions everywhere are under the pump to do more with less. In fact, according to Gartner, 85% of legal decisions in the business go unsupported. This is resulting in 3 in 5 people in the business saying they don’t get the legal support they need and 75% of people also saying when they do engage Legal, they don’t get value out of the engagement.
When you look behind the data, we see a few things at play (it certainly doesn’t mean that our lawyers are poor), but it really comes down to the fact that most legal functions don’t have a well-defined “service catalogue” for the business to know how and when to engage Legal vs other resources to leverage to get the answers they need. Most Legal toolkits look much like a law firm:
This approach is not scalable, making the core challenge this: It is impossible for a legal team of any size to reach the +80% of employees who make decisions that impact legal risk every day.
As such, progressive Legal functions are expanding their toolkit to support legal work across five channels.
Dedicated, technology enabled, in-house team focused on your comparative advantage to provide “strategic insight”. The in-house legal team is uniquely positioned to provide the best advice to the business as they understand:
At the intersection of the above factors, an in-house lawyer is incredibly well positioned to help create competitive advantage for the organisation and the nature of work the in-house Legal team should be doing is here.
Dynamic resources that adapt legal team capability and capacity to meet needs of the business. The most progressive legal functions allocate a percentage of the staffing budget to a rolling seconded headcount that they change as different needs arise in the business. This approach requires a partnership with a New Law provider (e.g., Plexus Engage) that understands your business and can bring in great, commercial lawyers across a range of topics and seniority. This approach not only gives you a more agile team, but also protects your Core Team from getting pulled out of their strategic work.
For all the low risk, low value work, progressive Legal functions codify legal decision making by automating this work to allow the business to self-serve their most used contracts and advice through Automated Self-Service Apps. These apps can also include “risk triggers” that route “edge cases” that present riskier scenarios to legal (and/or others) for review.
There are two types of Self-Service Apps:
Self-Service Apps can include automation of:
Plexus can build Bespoke Apps to automate your agreements in less than two weeks, or, have partnered with KPMG law to provide off the shelf Best Practice Apps for a myriad of agreements that you can start using immediately.
Whereas Automated Legal Services are automated advice and agreements supported by your team, Productised Legal Services are supported by a third party.
These services are particularly applicable to tasks that are not core to your business and/or infrequent enough that your team does not have the capacity to become experts.
As such a Productised Legal Service provides a Self-Service App for the business to use, but is also back by outside lawyers with expertise in the area of the service. This provides the best of both worlds: the business can self-service advice and agreements, but also get support and advice from a lawyer for more complex scenarios. For example, Plexus’ Promotions Service allows Marketing to use an App to build a promotion and get automated advice and upon completion, the App generates the Promotions T&Cs, permits, etc and routes to a lawyer with expertise in promotions law to quickly review and consult the business.
Other examples include:
Build and manage a small cost-effective provider network using standardised processes limited to specific work – that which is complex, not frequent and requires expertise that doesn’t make sense to have in-house, such as M&A, regulatory, Tax and litigation.
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