Terms & Conditions
Customer Research 2021 Promotion ("Conditions of Entry")

Promotion:

'Customer Research' 2021 Promotion

Promoter:

AHL Investments Pty Ltd ABN 27 105 265 861, Level 28, 225 George Street, Sydney, NSW 2000, Australia. Ph: 131 333

Promotional Period:

Start date: 01/01/21 at 12:00 am AEDT

End date: 31/12/21 at 11:59 pm AEDT

Eligible entrants:

For the $250 Prize: Entry is only open to Australian residents who are 18 years and over, are an Aussie customer, receive the Aussie promotional feedback invitation and complete the associated activity for the chance to win the $250 prize.

For the $40 Prize: Entry is only open to Australian residents who are 18 years and over and an Aussie customer who are invited by Aussie to the Aussie Customer Community (closed group) on Facebook and complete the associated game of skill activity for the chance to win the $40 prize.

For the $50 Prize: Entry is only open to Australian residents who are 18 years and over and an Aussie customer who are invited by Aussie to the Aussie Customer Community (closed group) on Facebook and complete the associated activity for the $50 draw entry.

How to Enter:

For the $250 Prize: To enter, an eligible entrant must complete the Aussie promotional feedback survey sent to them via email during the Promotional Period.

The entrant will receive one (1) entry into a $250 prize minor draw for each Aussie promotional feedback survey they receive and complete during the Promotional Period. An entrant may complete each survey received once only.

For the $40 Prize: To enter for the chance to win the $40 prize, an eligible entrant must accept the invitation to the Aussie Customer Community on Facebook and engage in a marketing/research activity as instructed in the group for that minor period, which involves a game of skill element (e.g. requires the entrant to provide an answer to a promotional question) for the chance to win the $40 prize. Limit one (1) entry permitted per person into the $40 prize competition for each minor period.

For the $50 Prize: To enter and receive one (1) entry into a $50 prize minor draw, an eligible entrant must accept the invitation to the Aussie Customer Community on Facebook and engage in at least one marketing/research activity as instructed in the group during the minor entry period for the draw.

Maximum of one (1) entry permitted per person for each $50 prize minor draw.

Entries permitted:

See ‘How to Enter’ section above for entry limits.

Maximum of one (1) $250 prize and $40 prize permitted per person (excludes SA residents who are eligible to win multiple prizes). Maximum of one (1) $50 prize permitted per person every 6 months (excludes SA residents who are eligible to win multiple prizes).

Total Prize Pool:

AUD $5,760

Prize Details:

Prize Conditions:

Any ancillary costs associated with redeeming the gift card are not included. Any unused balance of the gift card will not be awarded as cash. Redemption of the gift card is subject to any terms and conditions of the issuer including those specified on the gift card.

Exact gift card brand awarded will be determined by the Promoter.

The prizes will be delivered by email.

Winner notification:

The winners will be contacted by using the contact details on file with the Promoter within fourteen (14) days of the draw/judging, includes in writing. Winners will be requested by the Promoter to provide their email address in order to claim their prize.

Unclaimed Prizes:

Each draw prize must be claimed within four (4) weeks of the original draw. In the event of an unclaimed draw prize, the prize will be redrawn on 07/02/22 at 02:30 pm AEDT at Plexus, Level 4, 411 Collins Street, Melbourne VIC 3000. The winners of the redraw will be notified by using the contact details on file with the Promoter within fourteen (14) days of the redraw, includes in writing.

In the event of an unclaimed $40 prize, the Promoter may at its discretion assign the prize to the entry judged the next best entry, conduct a further judging to award the prize, or withdraw the prize unawarded.

Further Conditions:

• The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.

• The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
• Valid and eligible entries will be accepted during the Promotional Period.
• Employees (and their immediate family members) of agencies/companies directly associated with the conduct of this Promotion, the Promoter, businesses involved in determination of winner/s for the Promotion, businesses involved in the management of the Promotion, any organisation benefiting from the Promotion, the Promoter’s contractors, distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
• Minor Draws:
• The minor draws for the $250 and $50 prizes will take place at Plexus, Level 4, 411 Collins Street, Melbourne VIC 3000 at 02:30 pm AEDT/AEST, applicable in VIC, Australia, on the dates specified below. Only entrants who qualify and complete the required entry mechanic (as outlined in the ‘How to Enter’ section above) for a particular minor prize draw will be entered into that draw. Entries open and close for each minor draw on the dates/times specified below. Non-winning entries in each minor draw will not be entered into any subsequent minor draws. All times listed below are in AEST/AEDT, as applicable in VIC, Australia.

• The first valid entry drawn in each $250 prize minor draw; and the first three (3) valid entries drawn in each $50 prize minor draw, will win the prize specified in the Schedule above for that draw.
• The Promoter may draw reserve winners in case of ineligible or invalid entries

• If a draw is scheduled on the weekend or a public holiday, the draw will be conducted at the same time and location on the following business day. The Promoter will ensure each draw is open for public scrutiny and anyone may witness the draw on request. The winner of a drawn prize is determined by chance.

• Judging:
• There will be two (2) winners of the $40 prize for each Minor Period. Entries open and close for each Minor Period on the dates/times specified below. Times listed are in AEST/AEDT (as applicable in VIC, Australia). Winners of the $40 prize will be determined by representatives of the Promoter. Entries for the $40 prize will be judged on the basis of the creative merit of response/submission provided to the game of skill judging component of entry (e.g. if an answer to a promotional question is required on entry, answers to the question will be judged to determine the winners).

• The best two (2) valid entries for the $40 prize for each Minor Period, as determined by the judges, will each win the $40 prize.

• The judges may select additional reserve entries which they determine to be the next best, and record them in order, in case of an invalid entry or ineligible entrant.

• The winners of the $40 prize will be determined by skill. The judges' decision is final and binding and no correspondence will be entered into.

• All reasonable attempts will be made to contact each winner.
• If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable, they forfeit the prize and the Promoter is not obliged to substitute the prize.
• No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.
• Entry and continued participation in the Promotion is dependent on the entrant following and acting in accordance with Facebook Statement of Rights and Responsibilities (http://www.facebook.com/terms.php). This Promotion adheres to the terms and conditions set out in the Facebook promotion guidelines which can be found at: http://www.facebook.com/promotions_guidelines.php. Any questions or comments regarding the Promotion must be directed to the Promoter, not to Facebook. The entrant releases Facebook and its associated companies from all liabilities arising in respect of the Promotion. Entrants acknowledge that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook.
• If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification, subject to any written directions of a regulatory authority.
• No entry fee is charged by the Promoter to enter the Promotion.
• If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
• Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. The Promoter may use this information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at https://www.aussie.com.au/privacy.html. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter collects personal information about entrants to enable them to participate in this Promotion and may disclose the entrants' personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion and to the State and Territory lottery departments as required under the relevant lottery legislation. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. Personal information collected from entrants will not be disclosed to any entity located outside of Australia.
• It is a condition of accepting the prize that a winner may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize.
• If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier and the provision of the prize is the sole responsibility of the third party and not the Promoter. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry, to the extent of any inconsistency. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.
• Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
• If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
• The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
• The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved the Promoter’s decision will be final.
• The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
• The entrant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
• The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
• Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.
• Authorised under: ACT Permit No. TP 20/01860 and SA Permit No. T20/1631