Terms & Conditions
Energy Australia 2020 Q4 Free energy for a year! ("Conditions of Entry")

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  1. Promoter:
  2. Promotional Period:
  3. Eligible entrants:
  4. How to Enter:
  5. Entries permitted:
  6. Total Prize Pool:
  7. Prize Description:
  8. Winner notification:
  9. Unclaimed Prizes:
  10. Further Terms and Conditions:

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Terms & Conditions created using Promotion Wizard

Promoter:

Energy Australia Pty Ltd ABN 99 086 014 968, Level 33, 385 Bourke Street, Melbourne, VIC 3000, Australia. Ph: 133 466

Promotional Period:

Start date: 14/09/20 at 09:00 am AEST

End date: 10/01/21 at 11:59 pm AEDT

Eligible entrants:

Entry is only open to ACT, NSW, QLD, SA and VIC residents who are EnergyAustralia residential customers and receive the promotional invitation from EnergyAustralia. Entrants under the age of 18 must have parent or legal guardian approval to enter.

How to Enter:

To enter the Promotion, an entrant who is invited to enter this Promotion by EnergyAustralia, must, during the Promotional Period, change their bill delivery method for their EnergyAustralia account to eBill and their preferred contact method to email (email address provided must be valid), by either My Account online or via the EA mobile ap or by calling EnergyAustralia or chatting with a EnergyAustralia customer support member online to request the required update on both their bill delivery and contact preference.

Entry is identified by the customer’s site address/account level.

Entries permitted:

Only one (1) eligible entry per customer will be accepted. By completing the entry method, the entrant will receive one (1) entry.

Total Prize Pool:

Total Prize Pool Nationally is up to AUD $36,000.00 (as gas not available in QLD)

Total Prize Pool per State is up to AUD$8,000 (excluding QLD, where max prize pool is AUD$4,000)

Prize Description:

Prize Description

Number of this prize

Value (per prize)

Winning Method

The winner will receive free energy for a year for the 12 month period (up to maximum cap and subject to the conditions below). If the winner has dual fuel with EnergyAustralia by the Promotion end date at the same site address for entry, the maximum annual billed amount waived is $4,000 for the year (up to AUD$2,000 for electricity; and up to AUD$2,000 for gas); if the winner only has electricity or gas with EnergyAustralia, maximum annual billed amount waived is up to AUD$2,000.


Winner cannot nominate the winning account/site address applicable for the prize. The Promoter will complete this on the winner’s behalf.

If a move occurs during the “free energy” period, the new address is to continue with the prize until benefit end date.


If the winner moves during the “free energy period” and/or chooses another energy retailer, the ‘free energy’ funds remaining are forfeited.

Whichever comes first the prize is capped at $2,000 per account or full 12 months’ worth of EnergyAustralia bills and applicable to only supply & usage charges. This free benefit period (12 months) commences on the new bill cycle after 28 Jan 2021 (or otherwise as specified by the Promoter if the prize is awarded in the unclaimed prize draw).

Outstanding amount/debts will not be covered in the free benefit period.

Winners who are on regular pay will be required to cancel Regular Pay before the benefit starts.

The prize will be honoured by billing of $0 amount due for the respective EnergyAustralia account respective to the prize, during the 12 month free benefit period, subject to conditions above.

10 (2 winners per state – SA, VIC, QLD, NSW, ACT)

Up to AUD$4,000.00 (excluding QLD, where max prize value is up to AUD$2,000)

Draw: computerised random selection - 21/01/21 at 12:00 pm AEDT

Winner notification:

The winners will be contacted by using the contact details on file with the Promoter within 14 days of the draw, includes in writing. The winners will be published in The Australian on 04/02/21.

Unclaimed Prizes:

Prizes must be claimed by 22/02/21 at 12:00 pm AEST. In the event of an unclaimed prize, the prize will be redrawn on 23/02/21 at 12:00 pm AEST at Plexus, Level 4, 411 Collins Street, Melbourne VIC 3000. The winners of the redraw will be notified by using the contact details on file with the Promoter within 14 days of the redraw, includes in writing. The winners will be notified publicly (and their details published) in The Australian on 26/02/21.

Further Terms and Conditions:

  1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
  2. The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  3. Valid and eligible entries will be accepted during the Promotional Period.
  4. Employees (and the immediate family members) of agencies/companies directly associated with the conduct of this Promotion, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
  5. If a prize is won by a person under the age of 18, the prize may be awarded to the winner's parent or guardian and where applicable to the prize a nominated parent/guardian must accompany any person under 18 years of age.
  6. Draws:
    • The draws will take place at Plexus, Level 4, 411 Collins Street, Melbourne VIC 3000 at 12:00 pm AEDT on 28/01/21 using computerised random selection.
    • The first two (2) valid entries drawn from each State group (SA, VIC, QLD, NSW & ACT) will each win the prize specified in the Schedule above.
    • The draw conductor may draw additional reserve entries in case an invalid entry or entrant is drawn.
    • If a draw is scheduled on the weekend or a public holiday, the draw will be conducted at the same time and location on the following business day. The Promoter will ensure each draw is open for public scrutiny and anyone may witness the draw on request. The winner of a drawn prize is determined by chance.
  7. All reasonable attempts will be made to contact each winner.
  8. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable, they forfeit the prize and the Promoter is not obliged to substitute the prize.
  9. The value of the prizes is accurate and based upon the recommended retail value of the prizes (inclusive of GST) at the date of printing. The Promoter accepts no responsibility for any variation in the value of the prizes after that date.
  10. No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.
  11. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and/or specification, subject to any written directions of a regulatory authority.
  12. No entry fee is charged by the Promoter to enter the Promotion.
  13. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
  14. Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. The Promoter may use this information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at http://www.energyaustralia.com.au/privacy. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter collects personal information about entrants to enable them to participate in this Promotion and may disclose the entrants' personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion and to the State and Territory lottery departments as required under the relevant lottery legislation. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. Personal information collected from entrants will not be disclosed to any entity located outside of Australia.
  15. For the purposes of public statements and advertisements, the Promoter may only publish the winner's surname, initial and State/Territory or postcode of residence.
  16. It is a condition of accepting the prize that a winner (or their parent or legal guardian if under the age of 18) may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize. If a winner is under the age of 18, a nominated parent or legal guardian of the winner will be required to sign the legal release on the winner's behalf.
  17. If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier and the provision of the prize is the sole responsibility of the third party and not the Promoter. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry, to the extent of any inconsistency. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.
  18. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
  19. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
  20. The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
  21. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each entrant and no correspondence will be entered into.
  22. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  23. The entrant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
  24. Unless otherwise specified, a prize is a single event for the winner (and where relevant their guests) and cannot be separated into separate events or components.
  25. The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regard to the tax implications relating to the prize or acceptance of the prize.
  26. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.
  27. Authorised under: ACT Permit No. TP20/01035 and SA Permit No. T20/914.