ENGIE Australia digitises contract management with Plexus

Key outcomes

• Fast contract execution: Average workflow completion time cut to 4.5 hours.  Slashing delays caused by manual signatures and paper-based systems.

• Major efficiency gains: 50% year-over-year increase in contract execution volume, with no loss of oversight or control.

• Enterprise-wide adoption: 320+ users, 13 business units, and full buy-in.  “Most people that engage with contracts, will have an engagement with Plexus,” notes Andrew Chan, Head of Legal.

• Secure, accessible storage: All legacy and current documents stored and searchable on a single digital platform, replacing local and network drive chaos.

The challenge: manual processes and delays

ENGIE’s growth in energy, projects, and retail brought a rising tide of contracts, previously processed using pen-and-paper methods that led to storage issues, approval bottlenecks, and delays from remote work signatures.

“We identified this real need to capture our contract approval cycle,” says Chan. “We had some manual systems in place to work around that, but they were proving less than ideal”.

The solution: Plexus Contract Management

The legal team moved swiftly to champion Plexus, bringing in executive support and requiring contracts to go through the digital platform. Mandated workflows and intranet onboarding ensured adoption by all departments:

“Our people previously were either storing things on local and network drives. We now have a platform where people can get things approved, executed and stored under a single, user-friendly digital platform, which we’ve never really had before. I think it’s been excellent,” says Lawrence Kim, General Counsel.

Contracts are now centralised, with visibility and accountability at every stage.

“People would send documents to try to get it approved through other means, but the legal team would always ensure they were doing it using Plexus,” Chan notes.

Lasting benefits

• Less friction and admin: “Plexus has reduced friction points that Legal and the broader business had with administrative work. We’ve got more comfort about our documents getting signed and stored properly. Sometimes we don’t have to touch them again, which is great,” Chan shares.

• Seamless scaling: Legal’s capacity boosted by 50% per year without adding headcount or compromising quality.

• Universally positive feedback: “The feedback that we’ve had on Plexus has been overwhelmingly positive. In fact, I don’t know anyone who’s got any negative views on it at all,” Kim reports.

By digitising contract lifecycle management with Plexus, ENGIE Australia achieved speed, scale, transparency, and certainty - freeing Legal from admin and empowering business growth.