Make it so: An Australian bank banishes hourly fees

Polczynski educated her team on change management, as well as appropriate occasions and ways to say “no,” to low value work, as they created self-service tools and conducted internal training sessions to empower appropriate staff to take a commercial approach to low-risk work.

The legal department partners with providers piloting new methods including software-based legal delivery, such as a pay-per-use trade promotion tool that guides non-lawyers planning sweepstakes or giveaways through an interactive questionnaire to produce competition terms and license applications.

Originally published for the Association of Corporate Counsel by Jennifer J. Salopek.

Read now


Get weekly legal transformation best practices, benchmarks and trend analysis in your inbox:

Thanks for subscribing

We use cookies on this site to enhance your user experience and improve our services. By using our website, we assume you're ok with this. View our privacy policy for details.

Get your free eBook!

Modernise your legal function with the Digital Transformation Guide for General Counsels.

Digital Transformation Guide